Mission Imprintables

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Terms and Conditions

GENERAL INFORMATION:   Prices are applicable to the wholesale sportswear industry.

TELEPHONE HOURS:   Monday – Friday 8:00AM to 5:00PM Pacific Standard Time (PST).

PRICING:   Prices are subject to change without notice. Customer will be charged prices in effect at the time merchandise is shipped.
Volume Case Price:   refers to price when ordering 20+ cases of any given style.
Case Price:   refers to price when ordering case quantity of the same style, color and size.
Dozen Price:   refers to price when ordering complete dozen of the same style, color and size.
Piece Price:   refers to price when ordering less than a complete dozen of the same style, color and size.

SHIPPING:   We attempt to provide same day shipping via UPS, FedEx, OnTrac or truck on all orders placed before 4pm PST. Invoices for UPS, FedEx, or OnTrac shipments will include shipping and handling. Next Day Air and Second Day Air available upon request. For Next Day Air and Second Day Air, orders must be released into the warehouse by 12:00 NOON PST. We cannot be responsible for any delay by the shipper in the delivery or shipment of goods or for any damages, any reasons, incurred by the shipper due to any delay.

Third Party Shipping:   We cannot be responsible for any discrepancies on orders received by third parties other than the “Bill to” customer.

LOCAL PICK-UP ORDERS:   Orders placed before 12:00 NOON PST may be picked up the same business day. Please allow three hours for processing and pulling of orders. We will make every effort to accommodate requests for rush orders. Will call hours are 10:00 AM to 3:00 PM PST Monday-Friday.

TERMS:   We require a Sales Tax Exemption Certificate and a copy of your state and city tax license to be on file prior to shipment of your first order. If you have any questions regarding our payment terms, please contact our credit department at (760) 295-9660
  • COD CASHIERS CHECK:  All initial orders are shipped on a COD Cashiers Check basis. Payment must be made to the UPS driver in the form of a cashier’s check or money order. Personal checks will not be accepted. UPS COD orders are subject to an $12.90 COD charge
  • COD CHECK:  With prior approval, customers may make their payment to the UPS driver by company check. To apply for company check privileges, request an application from your customer service representative or our credit department.
  • NET TERMS:  Open terms are granted only after a fully completed credit application has been submitted and approved by our credit department. A finance charge of 1.5% per month will be applied to any balance beyond established terms. We reserve the right to revoke credit terms at any time.
  • CREDIT CARDS:  We accept Visa and MasterCard. Credit card orders are subject a cash loss of 3%. If a credit card is used to clear a term account, a 3% cash loss will be added prior to posting. Contact your customer service representative for more information.
  • RETURNED CHECKS:  A $20.00 fee will be charged for all returned checks regardless of the reason.

RETURNS POLICY:   If you have a problem or discrepancy with any order, contact our customer service department at (800) 480-0800. Please have your invoice available for reference.
  • Absolutely no returns on printed, washed or decorated merchandise. Garments should be inspected prior to decorating.
  • All claims for damaged goods, shortages, etc. must be made within (5) five business days of receipt of merchandise.
  • All returned or refused shipments are subject to a 15% or $20.00 (whichever is greater) restocking charge in addition to both outbound and return freight costs and COD charges.
  • Cancellations of orders already invoiced are subject to a 15% restocking fee or $20.00 (whichever is greater).
  • A valid return authorization number must accompany all returns.
  • Please include a copy of the invoice to ensure proper credit in a timely manner.
  • Merchandise over 30 days old or discontinued merchandise may not be returned.
  • Defective merchandise should be marked with tape indicating location of flaw.
  • If your order is not processed correctly, we will cover the freight from the original order and send a call tag to pick up the incorrect items.